<?php

declare(strict_types=1);

return [
    'sla' => [
        'baja' => [
            'first_response_minutes' => 240,
            'resolution_hours' => 48,
        ],
        'media' => [
            'first_response_minutes' => 120,
            'resolution_hours' => 24,
        ],
        'alta' => [
            'first_response_minutes' => 30,
            'resolution_hours' => 8,
        ],
        'critica' => [
            'first_response_minutes' => 15,
            'resolution_hours' => 4,
        ],
    ],
];
